- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …attains the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities to ... years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service ...Help Desk . + 0-2 years of customer service or public relations experience. + Experience with an… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement...3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of the Enterprise ... Operations Service Desk staff supporting the agency's systems, hybrid cloud infrastructure and its applications. The EOC is primarily responsible for monitoring… more
- Leidos (Washington, DC)
- **Description** Looking for an exciting opportunity with 1901 Group as a Help Desk Agent ? 1901 Group (A Leidos Company) has an exciting Tier II agent - ... ITMS contract in the Washington, DC area. The Help Desk Tier II professional will provide technical...NCCC and FEMA Corps members (call center, email, and self- service ), Microsoft 365 subscription management, computer labs, and approximate… more
- Randstad US (Los Angeles, CA)
- service desk agent ii....higher level engineers as required. This role will provide Tier 2 level support, including level 1 escalations for ... MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS per schedule The Service Desk Agent II is responsible for supporting inbound tickets and phone calls… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard ... offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting...a degree. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work… more
- Service Source (Newport News, VA)
- …will be rated on the Annual Performance Review. + Perform a variety of help desk services including tier 0 administrative work and tier 1 customer ... + Provide telephonic and web-based tier 0 administrative and tier 1 help desk support. + Maintains records, logs and reports of assistance. + Follow… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting… more
- TEKsystems (Winter Park, FL)
- …of end-users and navigating difficult conversations. Skills: Customer support, Customer service , Troubleshooting, Active directory, Help desk support, Customer ... Description: - Job Responsibilities Summary: Technical Support Tier 1 Support Specialists are responsible for providing...service skills, Windows, apple ios, Help desk , Call center, Microsoft, Technical support Top Skills Details:… more
- CACI International (Oklahoma City, OK)
- …This position is in support of a Department of Defense (DoD) organization. As a Tier 1 Service Desk Analyst you are the front-line supporting technical ... innovative fast-paced highly technical IT team as a Help Desk Agent in support of the EITaaS...to Do:** CACI has an excellent opportunity for a Tier 1 Service ** Desk Analysts**… more
- General Dynamics Information Technology (Washington, DC)
- …+ Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1.5. + Responsible for the daily operation ... for staff scheduling and coverage for the Service Desk hours 24/7/365 + Perform agent activities when necessary - handle customer calls/web submits + Work… more
- General Dynamics Information Technology (Washington, DC)
- …+ Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1.5. + Responsible for the daily operation ... for staff scheduling and coverage for the Service Desk hours 24/7/365 + Perform agent activities when necessary - handle customer calls/web submits + Work… more
- SAIC (Montgomery, AL)
- …demonstrated verbal and written skills **Desired Qualifications:** + 1-2 years experience as a Service Desk Agent + Experience working with US Air Force ... desk . The selected candidate will create and triage Tier 1 and Tier 2 tickets. Candidates...POC for of SAAR C1FAMS/R4 process + Support other service desk activities as needed + Provide… more
- General Dynamics Information Technology (Washington, DC)
- …+ Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1.5. + Responsible for the daily operation ... for staff scheduling and coverage for the Service Desk hours 24/7/365 + Perform agent activities when necessary - handle customer calls/web submits + Work… more
- Applied Statistics & Management Inc. (Temecula, CA)
- …Roles: Helpdesk Technician, Technical Support Representative, Customer Support Specialist, Service Desk Analyst, IT Support Technician, Application Analyst, ... Technician, Customer Service Technician, Client Support Specialist, Call Center Support Agent , Helpdesk Support Analyst, Software Support, etc. Powered by JazzHR more
- HEI Hotels and Resorts (Cincinnati, OH)
- …you why!Thrive in a work environment that rewards your dedication with top- tier compensation, enviable health and welfare benefits, and the work-life balance you've ... candidates to apply. Overview Support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the… more
- MyFlorida (Tallahassee, FL)
- …Office Suite 2010 and 2013. Proficient in Outlook and/or O365. DESCRIPTION This is a Tier 1 Help Desk position that primarily provides application support to the ... Families Working Title: OFFICE AUTOMATION ANALYST - 60034400 Pay Plan: Career Service Position Number: 60034400 Salary: $40, 350.96 Posting Closing Date: 06/03/2024… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure ... SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support, managing complex customer...software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met… more
- MyFlorida (Tallahassee, FL)
- …Working Title: OFFICE AUTOMATION ANALYST - 60005970 Pay Plan: Career Service Position Number: 60005970 Salary: $40,350.96 Posting Closing Date: 06/02/2024 Total ... (https://compcalculator.myflorida.com/) Department of Children and Families Entry Level Helpdesk Agent Anticipated Vacancy The Office of Information Technology Services… more
- Chenega Corporation (Alexandria, VA)
- …Support Technician** delivers IT services, and expertise to operate and maintain service desk functions; they support a ticketing system, provide operational ... break/fix, and troubleshooting support as required. **Responsibilities** + Maintain and update the service desk ticketing system where each request is assigned a… more
- G2 Ops, Inc. (Virginia Beach, VA)
- …expert, you will act as a liaison between the program office and its in- service engineering agent to provide systems engineering support on current and new ... (4) days each week. You will have a shiny desk at one of our G2 Ops offices, and...sector businesses and organizations. Through innovative solutions, exceptional employees, top- tier analytical capabilities, and a customer-centered focus, G2 Ops… more